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# RETURNS POLICY


Exchange and return is possible within 7 days after receiving the order from the online store in the following cases:

1
No traces of product use
2
Preservation of the presentation (factory labels, labels and consumer properties)

* Used item is non-returnable

The process of exchanging and returning goods when paying by card

CONNECTION
Contact us by phone
8 (903) 960 78 03 or по адресу order@surovaya.com
COURIER
On a weekday agreed with you from 10:00 to 18:00, a courier will arrive to pick up the goods

FORM
Upon purchase, you received a return form. Please fill it out with full details for the transfer. Then enclose the form and returned goods in a tight package and hand over to the courier

Or fill out a form to return or exchange in item
RETURN
The term for processing and approving the return at the warehouse is from 1 to 4 working days, then we will transfer the funds to a card or bank account within 1 to 10 banking days

* Please note that the refund depends on the speed of processing the transaction by your bank and can take up to 30 banking days



Fill out a quick form to return or exchange an item

#Surovaya - taking care of you

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